Welcome to our FAQ where you'll find answers to commonly asked questions about our product, including:

Video Guides: Easy-to-follow videos on how to use our product.

Problem-Solving Tips: Quick fixes for frequent issues.

Our FAQs are regularly updated to help solve most of your problems—90% of your questions should be answered here!


How do I use iFramix?

Depending on your iPad model, we have prepared three video tutorials to help you get started with iFramix. The links are as follows:- For iPad 1


- For iPad 2/3/4/Mini1


- For all other iPads (except iPad 1/2/3/4/Mini)


How do I determine my iPad model?

You can identify your iPad model by checking the information on the back of your iPad, Model: A-xxxx, and refer to the comparison table to determine which generation your iPad belongs to. For example, if your model number is A1474, it indicates you have an iPad Air. Here's the comparison table link: https://squareup.com/help/us/en/article/6165-how-to-identify-your-ipad-modelhttps://www.iphonelife.com/content/which-ipad-do-i-have-how-to-identify-different-ipad-models-generationsAlternatively, you can quickly find out by typing your model number along with the keyword "iPad" on Google.

Why does my iPad always show 100% battery life, and what is iCharguard's role?

We've been testing over 20 older iPads long-term and implemented the following control strategy:For iPads with iOS versions below 12 (including iPad 1/2/3/4/Mini1), we determine the battery level by real-time monitoring of charging voltage and current. However, this method isn't entirely accurate due to variations in battery conditions among older iPads. For iPads our algorithm can't accurately assess, we take a conservative approach by trying to keep the charge close to 100% to ensure continuous operation. We're currently exploring ways to increase accuracy using large models (AI techniques).For iOS 12 and above versions, since there's an app version of iFramix HD, it can read the precise battery level through the app, allowing for correct control over charging and discharging. You can achieve better results with recent app upgrades. We've limited the control range between 30-95%, meaning charging stops at 95% and starts at 30%.

Why did we categorize older iPads into three groups and create three different video tutorials?

In fact, we did not want to categorize iPads because categorization means we need to develop a separate set of software for each category, consuming a lot of our development time.The categorization was necessary because Apple's support for different generations of iPads has changed. For example, the iPad can only be upgraded to iOS 5, an extremely outdated architecture significantly different from later iOS versions. Therefore, we had to develop web applications for iPad 1's Safari browser to enable the digital photo frame function.For iPad 2/3/4/Mini1, which can only be upgraded to iOS 9 or 10, Apple stopped supporting iPads below iOS 12 in April 2023 (we were unaware of this at the time of launching on Kickstarter, which was an oversight on our part). This meant we could not install the adapted app on these four iPad models and had to develop applications based on the Safari browser. However, since Safari does not support full-screen display, we sought out the Dolphin browser to provide a better user experience with visual effects similar to running on an app.For the remaining versions of iPads, iFramix HD app can be installed normally;In fact, we developed five sets of software: web applications for iPad 1, web applications for iPad 2/3/4/Mini1, an app for other iPad models, an iOS mobile app, and an Android app. This development investment was 3-4 times what we initially estimated.Despite misunderstandings and even criticism, we have spared no effort and cost to enable all users to use iFramix's functions to the fullest extent possible within our capabilities. We hope for your understanding in this matter.

iCharguard won't bind; what should I do?

--First, watch the video manual to ensure you have bound an iPad.--Make sure the WiFi you're trying to connect to is working correctly, with the correct SSID and password (pay attention to case sensitivity and spaces), and that it's not a 5G network as iCharguard only supports 2.4G WiFi networks.--If it doesn't work on the first try, change the location and try pairing again.

iCharguard can charge, but it can't keep up with my iPad's power consumption; what should I do?

This issue is related to the charger and cable you're using. Please ensure you're using a charger with at least 5V/2A voltage and current. If you're using a 1A charger, it might not provide enough power.